Automate any Customer Process with Digital CX
Build seamless digital experiences to automate any customer process – all with no code. Surface digital automations in any customer context or channel for consistent, efficient omnichannel CX.
The No Code Automation Platform
Built for Customer Experience
With FICX, you can design and build efficient, automated customer processes quickly and easily. Accelerate digital innovation without redeploying valuable developer resources
Turn On Digital Automation
Anywhere You Engage Customers
Surface digital processes at any point in your customers’ sales and service journeys – online, in the contact center or even in-person – for a consistent, efficient omni-channel experience.
Embed automations into websites and customer portals.
Add workflows to apps, or repurpose existing assets in other channels.
Deflect inbound calls from IVR to Digital Self-Service.
Enhance Bot success rates for complex self-serve workflows.
Allow agents to deliver frictionless digital service via voice and chat.
Deploy digital sales and service automations in retail settings.
Connect to Front &
Back Office Systems for Seamless Automation
Eliminate the gap between your customers and your
tech stack with an integrated digital experience. Connect to backend services and front-end tools using pre-built connectors, robust APIs and SDKs.