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Call Diversion and Deflection 101

call diversion

FICX helped AT&T innovate during the pandemic to rapidly respond to new customer needs and market realities. Since then we've continued to find new ways to remove friction from our customer experience. Now we're more nimble and better positioned to deliver customers the seamless digital experiences they deserve.

David Williams

Assistant VP, Automation

CallVU Is now FICX

CallVU has officially relaunched as FICX.