First Call Resolution Gets Better with No-Code CX Automation
First call resolution is an important component of turning customer support experiences into CSAT wins. Everybody loves first call resolution (FCR). Every call center is focused o
First call resolution is an important component of turning customer support experiences into CSAT wins. Everybody loves first call resolution (FCR). Every call center is focused o
The average company spends $1 per minute providing live support on a customer service call. There are ways to reduce those costs without sacrificing quality customer service. One w
Introduction Digital self-service is becoming an increasingly popular choice for customers looking to solve simple problems quickly and without the work and assistance of a custome
What if you could divert contact center calls by 50%, 70%, or even 90%? For many companies, that would translate to: Multi-million dollar customer support cost savings Near-total e
Introduction Today’s customer service landscape is more complex than ever, with customers interacting with businesses in various ways: social media, chatbots, interactive voi
Accelerate CX Transformation with Digital Self-Service At FICX, we’ve been attending a host of industry events recently. One of the most frequently discussed issues at these conf
Digital self-service innovation is here! We are thrilled to announce that we’ve added many customizable experiences to our extensive library of digital self-service workflow
AT&T CX Automation Case Study : Last week, at the CXN Live Digital CX 2021 industry conference, we delivered a valuable virtual session on digital auto
