Call Diversion and Deflection 101
Call diversion/deflection is a hot topic across the CX space, particularly in the Banking, Insurance, Telecom, Healthcare, and Lending verticals. This page summarizes call diversio
Call diversion/deflection is a hot topic across the CX space, particularly in the Banking, Insurance, Telecom, Healthcare, and Lending verticals. This page summarizes call diversio
Performance measurement is an essential element of any visual IVR strategy. Brand CX leaders need to measure visual IVR efforts to understand whether people are trying the experien
If you’ve decided to develop digital forms and workflow automation as part of your customer experience (CX) strategy, you are not alone. Many companies recognize that digital fo
