finance

Latest Articles

Leading Bank Partners with FICX to Cut Contact Center Calls and Costs with Digital Self-Service

This guide will help you find the right Digital Self-Service platform -- one that will empower your team to transform customer processes into intuitive digital self-service journey

21 Jan

finance

Automate Mortgage Applications with Digital CX

It’s time to automate mortgage applications. Buying a house is one of the most exciting – and fear-inducing – times in a person’s life. Beyond finding the right

11 Jan

finance

7 Digital CX Use Cases for Financial Services

The Customer Experience “movement” in financial services puts the customer at the epicenter of product development and delivery. The concept helps businesses differenti

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