Omnichannel Digital CX Improves the Mortgage Application Process
An omnichannel digital CX banking solution ecosystem empowers operations. It minimizes time and effort for agents and administrators as it does for customers. The dynamic capabilit
An omnichannel digital CX banking solution ecosystem empowers operations. It minimizes time and effort for agents and administrators as it does for customers. The dynamic capabilit
For call centers, it’s a huge challenge: how do you reduce call volumes without compromising customer service or the operations budget? For a long time, this tension appeared
Many companies are intrigued by omnichannel customer service benefits and want more information on this critical customer relationship innovation. The core idea behind omnichannel
Visual IVR is increasingly popular with companies striving to deliver outstanding customer service. In most cases, it is presented as an additional support option for customers who
Many companies are adding visual IVR to their customer service experience options. This post will outline the basics, and outline how visual IVR is a valuable tool to help customer
Great visual IVR applications are the keystone to any comprehensive call diversion and deflection strategy. The stronger you make them, the more people will be satisfied and choose
What use cases work best for visual IVR? At FICX, we believe that the best way to define priorities for visual IVR development is by analyzing your contact center data. Most contac
Long-term customer behavior changes and COVID have placed pressure on organizations to continue to deliver great customer service with increasingly stretched resources. Customer ex
One of the most important insights our industry has gained over the past decade is that well-designed, personalized digital self-service experiences can drive better customer satis
For 2023, it seems that every large consumer-centric organization is talking about digital customer engagement. It’s a concept whose time has come. Digital media have provide
