telecom

Latest Articles

Global Telecom Leverages FICX to Empower Secure Payments Across 40,000+ WFH Agents

This guide will help you find the right Digital Self-Service platform -- one that will empower your team to transform customer processes into intuitive digital self-service journey

14 Dec

telecom

Telecom Customer Experience Interview

Company note: today begins a new series, FICX Industry Perspectives. Periodically, we will post interviews with the brightest lights in the CX industry. We are kicking off the seri

22 Nov

telecom

Watch: AT&T CX Automation Case Study with FICX

AT&T CX Automation Case Study : Last week, at the CXN Live Digital CX 2021 industry conference, we delivered a valuable virtual session on digital auto

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