We are so pleased to announce that Danitza Johnson has joined FICX as Regional Vice President of Sales – West, responsible for the Western USA, Canada, and Latin America. Danitza will spearhead our new client acquisition initiatives and continued growth across the regions in this newly created position.
Danitza brings to FICX a wealth of experience advising customer-centric companies on improving user experience and business-critical processes. Her most recent role was as Regional Sales Director – Mountain West at Talkdesk, where she was responsible for the company’s successful enterprise sales efforts across the region. Before Talkdesk, she excelled in sales leadership roles for Splunk and Lexmark International/Perceptive Software.
FICX CEO Dr. Ori Faran said, “I’m very pleased to have Danitza join our North American team. Danitza is an outstanding leader with a laser focus on helping clients solve problems and grow ROI. She is the ideal partner for the growing number of businesses that recognize the need to provide better digital customer experiences for both sales and support.”
We have been growing rapidly worldwide and especially in the US and Canada. Since 2020, we’ve more than doubled US and Canadian revenue annually and now count top telecommunications, insurance, finance, and healthcare brands in our client roster. Using experiences developed via the FICX Platform, clients save tens of millions of dollars each year while enhancing customer satisfaction ratings and sales conversion metrics.
“It’s such an exciting time to be joining FICX and taking its North American business to the next level,” said Danitza Johnson. “FICX solutions are ideal for customer-centric organizations looking to make service a competitive advantage. I am thrilled to be joining this great team!”