FICX Company News for 2022: As we close out 2021, we are very proud of what our team has accomplished in the past twelve months. We are also incredibly grateful to our clients and partners for all their trust and close collaboration. It’s a testament to the value that true no-code technology can deliver to leading brands. Nearly every organization is looking for ways to speed up the process of CX development and no-code provides an excellent avenue to that goal. Our company’s outstanding record of product innovation and business growth is directly tied to the September launch of the FICX No-Code CX Automation Platform.
How Our Platform Helps Leading Brands
Regular readers of this blog know some of the details of that CX automation introduction. The FICX Platform streamlines and accelerates broken customer journeys, removing costly friction from sales and customer service interactions. Using a drag-and-drop interface, users can create screens, configure form logic, set up back-end integrations, test workflows, and deploy to one or multiple customer channels. FICX digital customer experience workflows integrate with existing business systems, unifying customer experience and data without requiring changes to a brand’s infrastructure.
As customers adopt more devices and channels, companies are struggling to deliver consistent, frictionless digital customer service experiences. While automation and digital self-service could help solve these problems, CX efforts are often frustrated because legacy app and process development require scarce coding skills and resources. While so-called “low-code” solutions promised to address these challenges, they still require long timelines and tech intervention.
Product Innovation
FICX’s SaaS CX solution enables customer experience leaders to create and deploy last-mile customer experiences without the need for technical developer resources. Using FICX, “citizen developers” digitize and automate any customer process and make it available across touchpoints – website, app, contact center engagements, at retail, and in in-person sales and support interactions.
Its easy-to-use interface offers native capabilities for form development, visual IVR, video chat, chatbots, e-signatures, and more. To further streamline CX development, the platform offers pre-built and API-based integrations with any third-party or homegrown back-end systems like CRMs, CDPs, account management, and call center platforms.
New Client Growth
We more than doubled revenue in 2021 for the third consecutive year. In 2021, we more than doubled its count of active clients. We now provide digital CX solutions for companies that drive more than $400B in revenue. Our client list now includes leading global companies headquartered in the US, Canada, UK, Japan, and Israel. In addition to growing its core Banking client base, we now serve top brands in Telecom, Insurance, and Lending.
New Investors and Capital
In July, we announced some important FICX company news — an $8M Series B investment. The lead investors in the Series B funding round included NAventures, the corporate venture capital arm of National Bank of Canada, and Prytek, a multinational technology group delivering enterprise technology and managed services in finance and insurance. Previous investor Liberty Global Ventures also participated in the round.
Expanded Team
To enable the company’s strong growth record, we expanded our product, technology, and go-to-market teams. We more than tripled staff in North America, its largest and fastest-growing market. FICX’s US and Canada team now includes staff in San Francisco, Los Angeles, Chicago, and Salt Lake City, UT.
Notable key executive team hires in 2021 included Chris Hohman, VP of Product, a new role for the company. We also named Daniel Kaplan VP of North America and Chris Filly Global VP of Marketing.
Said our CEO Michael Oiknine, “We at FICX are extremely proud of this year’s accomplishments. Our progress on both product and commercial measures exceeded expectations and has prepared us well for 2022. We look forward to serving more client needs and making continued progress toward our vision of transforming customer experience through the unique power of no-code digital CX.”
Consider Us for 2022
As we discussed elsewhere in this FICX company news post, the FICX No-Code CX Automation Platform is an ideal toolset for digital CX automation. Our platform makes it easy for anyone to create, connect, and deliver digital experiences in all customer channels, facilitating a better overall experience, high close rates, and lower costs. Our Digital platform provides unique value to Contact Center, Customer Care, Customer Experience, Development, Digital, Innovation, and Sales teams.
FICX is reimagining the way leading brands digitally transform their customer experience. As a pioneer and a leader in no-code CX app development and automation, FICX empowers modern enterprises to rapidly digitize and automate CX journeys and deploy them anywhere they engage customers. Modern enterprises cut costs, convert more sales, and keep their customers happy by removing friction from sales and service interactions. You can learn more about FICX on our website or by requesting a demo now.
