A critical part of what we do at FICX is help industry leaders scope and solve their sales and service challenges. We believe that education and insights play a key role in this pr
Whoever said a picture is worth a thousand words was certainly right as regards customer service. Video customer service can be an incredibly powerful means of enhancing the user e
Digitize and Automate with Apps At the core of most digital process automation are applications (apps) that digitize and automate processes. Historically, digital app development w
IVR has both an image and a reality problem. Is there anyone out there that thinks traditional IVR is as good as it can be? Fortunately, visual IVR and conversational IVR are drivi
The 2020s have become the decade of customer experience optimization and proactive customer experience management. Over the past couple of years in customer experience management c
While most companies are focusing more attention on customer experience, savvy businesses are also examining their sales funnels with an eye to enhancing those experiences as well.