Digital Customer Experience
Digital Customer Experience Without the Long Dev Queue
Digitize and automate user engagement across your organization without waiting weeks or months for development resources.
Today’s digital-first customer wants to get info and answers without hassles. With FICX, anyone can create powerful customer experiences that enhance the customer journey and unify data across channels.
Make Your CX Vision Happen Now
It’s time to make your digital customer experience strategy happen. FICX offers a revolutionary no-code digital technology platform to architect, design, and deploy customer-facing apps wherever they will help you drive sales and customer satisfaction.
- Design, build and distribute lightweight apps without writing any code
- Use pre-built workflows, form templates, and easy-to-use tools
- Integrate form logic, intelligent form fill, dynamic pdfs, e-sign, and more
- Easy-to-use integration builder empowers form logic and data integration
Build Anything to Serve Customers Better
Our robust drag-and-drop UI quickly creates and delivers exceptional experiences on any connected device, at retail, or in call center interactions.
- Incorporate rich media like images, pre-recorded video and live collaboration
- Pre-populate forms to make customer self-service fast and easy
- Improve consumer communication with vivid data visualizations
- Personalize information and offers to optimize relevance and close rates
Connect to Existing Platforms
With FICX, there are no expensive and complicated changes or deployments. Collect and leverage data from your existing platforms using pre-built and straightforward integrations.
- CRM: Salesforce CRM, Microsoft Dynamics, Adobe/Marketo, More
- Ticketing: Zendesk, Freshdesk, Agile CRM, More
- Call Center Software: NICE InContact, Five9, Ring Central, More
- Automation: ServiceNow, SAP, Salesforce, More
Improve Process for Customers and Teams
Exceed customer expectations with elegant automation. Reduce strain on sales and support organizations. Provide a digital alternative to high-touch, low-value customer interactions.
- Intercept balance inquiries, applications, and basic information collection
- Streamline document distribution, disclosures, and e-signature
- Deploy secure bill payment and provision of sensitive personal information
- Reduce contact center volumes and focus agents on value-add experiences
Fix Customer Journeys Everywhere
Build customer loyalty by giving customers better ways to engage. Use FICX to build no-code customer apps that you can deploy across every customer touchpoint.
- Websites and online platforms
- Windows, iOS, and Android apps
- Field sales, branches, in-person
- Contact centers, IVR, and Chat
Measure Effectiveness and Optimize Experiences
With the FICX digital experience platform, you have constant access to real-time reporting and customer analytics. Analyze and optimize every digital touchpoint to improve sales rates and digital customer service.
- Examine completion rates and identify bottlenecks for further innovation
- Compare performance of alternative processes for real-world feedback.
- Test new customer behavior flows and processes and adopt the best performers
- Compare results across channels and customize experiences