CUSTOMER SERVICE TECHNOLOGY
Digital Customer Service
Accelerate customer calls and improve FCR with digital experiences agents can send to callers and collaborate live in co browsing sessions.

Shorten support calls while improving outcomes and CSAT
Resolve common caller needs faster and easier
With FICX mobile customer service software you can build apps to resolve any customer issue. Empower agents to send digital experiences for onboarding, payments, scheduling, and more.


Encourage more customer self-service adoption
FICX contact center automation solutions empower agents to encourage self-service. Simple visual apps shorten customer engagements.
Enhance your existing co browsing solution
Boost FCR and sales rates. Incorporate simple customer apps into your co browsing software. With FICX, agents send short links to to experiences from your existing customer collaboration software.

Great self service = great results
- 40k
Agents delivering digital customer service daily

- 10M+

- 50%+
Inbound calls diverted to digital self-service

A faster, more flexible customer service automation solution
What can I build with FICX?
Divert inbound calls from IVR to digital self-service with easy visual options
Empower agents with sharable digital experiences that cut costs and AHT
Replace slow, outdated PDFs and paper processes with easy-to-use forms
Easily build and embed the digital self-service capabilities customers need
Deflect high-cost call center interactions to low-cost digital self-service
Automate your most critical multi-step customer journeys and internal processes
Anticipate and reespond to needs based on real-time actions, events, and data
Create self-service, PCI-compliant payment and billing workflows for customers
Close deals with automated quotes, pre-qualification, build your plan/car, etc.
Hear what our clients have to say
"FICX allows us to quickly address customer pain points with easy-to-use digital self-service options that cut support costs and increase customer satisfaction."

David Williams
Vice President, Automation, AT&T"FICX powers our Visual Call Center, giving customers the option to self-serve via SMS. 400,000 customers now choose self-service monthly, and the figure continues to climb."

Anca Radu
Product Manager, eCommerce, BT"FICX has enabled MOST Technologies and our clients to shorten development time by 90% for digital collaboration experiences between customers and agents."

Omry Genossar
Vice President, Products, MOST Technologies




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