CUSTOMER SERVICE TECHNOLOGY
Digital Customer Service
Accelerate customer calls and improve FCR with digital experiences agents can send to callers and collaborate live in co browsing sessions.
Shorten support calls while improving outcomes and CSAT
Resolve common caller needs faster and easier
With FICX mobile customer service software you can build apps to resolve any customer issue. Empower agents to send digital experiences for onboarding, payments, scheduling, and more.
Encourage more customer self-service adoption
FICX contact center automation solutions empower agents to encourage self-service. Simple visual apps shorten customer engagements.
Enhance your existing co browsing solution
Boost FCR and sales rates. Incorporate simple customer apps into your co browsing software. With FICX, agents send short links to to experiences from your existing customer collaboration software.
Great self service = great results
Agents delivering digital customer service daily
Inbound calls diverted to digital self-service
A faster, more flexible customer service automation solution
See how easy it is to build great self-service
What can I build with FICX?
Anticipate and reespond to needs based on real-time actions, events, and data
Hear what our clients have to say
"FICX allows us to quickly address customer pain points with easy-to-use digital self-service options that cut support costs and increase customer satisfaction."
"FICX powers our Visual Call Center, giving customers the option to self-serve via SMS. 400,000 customers now choose self-service monthly, and the figure continues to climb."
"FICX has enabled MOST Technologies and our clients to shorten development time by 90% for digital collaboration experiences between customers and agents."
Want to see more? No problem.
Pick a time for a demo or create a free account with just your email.