Digital Customer Service

Accelerate customer calls and improve FCR with digital experiences agents can send to callers and collaborate live in co browsing sessions.

Shorten support calls while improving outcomes and CSAT

Resolve common caller needs faster and easier

With FICX mobile customer service software you can build apps to resolve any customer issue. Empower agents to send digital experiences for onboarding, payments, scheduling, and more.

Encourage more customer self-service adoption

FICX contact center automation solutions empower agents to encourage self-service. Simple visual apps shorten customer engagements.

Enhance your existing co browsing solution

Boost FCR and sales rates. Incorporate simple customer apps into your co browsing software. With FICX, agents send short links to to experiences from your existing customer collaboration software. 

Great self service = great results

Agents delivering digital customer service daily

Pages of paper saved with digital closing

Inbound calls diverted to digital self-service

Create fast, frictionless digital service apps
Create a digital self-service workflow for any customer need. Easily incorporate e-sign, file upload, dynamic content, and more
Build digital agent tools without coding
Use pre-built, customizable templates and easy drag-and-drop tools to make beautiful customer experiences in minutes
Easily integrate with your existing platforms
Use pre-built API-based integrations to connect experiences to your existing CRM, ERP, cCaaS and IVR customer service platform.
Ensure every agent action is secure
FICX apps offer enterprise-grade security and are fully PCI-compliant. You can also hash inputs of sensitive information to protect customer privacy.

A faster, more flexible customer service automation solution

See how easy it is to build great self-service

What can I build with FICX?

Divert inbound calls from IVR to digital self-service with easy visual options

Empower agents with sharable digital experiences that cut costs and AHT

Replace slow, outdated PDFs and paper processes with easy-to-use forms

Easily build and embed the digital self-service capabilities customers need

Deflect high-cost call center interactions to low-cost digital self-service

Automate your most critical multi-step customer journeys and internal processes

Anticipate and reespond to needs based on real-time actions, events, and data

Create self-service, PCI-compliant payment and billing workflows for customers

Close deals with automated quotes, pre-qualification, build your plan/car, etc.

Hear what our clients have to say

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"FICX allows us to quickly address customer pain points with easy-to-use digital self-service options that cut support costs and increase customer satisfaction."

David Williams
Vice President, Automation, AT&T

"FICX powers our Visual Call Center, giving customers the option to self-serve via SMS. 400,000 customers now choose self-service monthly, and the figure continues to climb."

Anca Radu
Product Manager, eCommerce, BT

"FICX has enabled MOST Technologies and our clients to shorten development time by 90% for digital collaboration experiences between customers and agents."

Omry Genossar
Vice President, Products, MOST Technologies

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