DIGITAL Customer Service
Build Great Digital Customer Service Experiences Quickly and Easily
The FICX Platform creates outstanding customer experiences that serve customers better while reducing the strain on your tech teams and budget.
Customers don’t have to speak with your call center or retail teams to solve all of their problems. FICX delivers powerful and effective digital customer service experiences, without the need to task your IT team with app development.
Win with Digital Customer Experience Management
Optimize the customer journey for every user. FICX offers a groundbreaking no-code digital technology platform to architect, design, and deploy customer-facing apps wherever they can deliver a great digital customer service experience.
- Design and implement customer-facing experience apps without a single line of code
- Leverage pre-built customer service workflows, templates, and data integrations
- Form logic, intelligent customer data form fill, dynamic pdf builder, e-sign, and more
- Easy-to-use integration builder for dynamic forms and digital customer experiences
Create Powerful Digital Customer Service Experiences
Drag and drop form elements to quickly create responsive screens that power outstanding customer care without human intervention. Create ideal digital experiences for use across multiple channels for a truly omnichannel customer service strategy.
- Incorporate rich media, video collaboration, live chat and other engagement tools
- Pre-populate forms with account information for universal customer adoption
- Deliver personalized experience and customer engagement with data visualization
- Optimize digital customer care for retention and profitable customer relationships
Connect to Your Existing Platforms
FICX integrates with any data, digital service, and customer activation tools. We offer both extensive pre-built integrations and an expert team to adapt FICX to any data infrastructure — even to homegrown toolsets.
- CRM: Salesforce CRM, Microsoft Dynamics, Adobe/Marketo, More
- Ticketing: Zendesk, Freshdesk, Agile CRM, More
- Call Center Software: NICE InContact, Five9, Ring Central, More
- Automation: ServiceNow, SAP, Salesforce, More
Improve Customer Experience with the Digital Channel
Exceed customer expectations by automating common tasks. Reduce stain on your sales and support organizations. Provide a digital alternative to high-touch, low-value customer interaction.
- Help customers complete simple tasks like balance inquiries, application status, and more
- Streamline tasks like document distribution, legal disclosures, and esignature
- Reduce pressure on contact center teams by empowering the digital customer
- Boost satisfaction and replace expensive interactions with digital customer service
Enhance Customer Journeys Everywhere
Build customer loyalty by giving customers better ways to engage. Use FICX to build no-code digital customer service apps to enhance every customer channel and touchpoint. Automate in every channel while collecting and uniting all your customer data.
- Websites and online platforms
- Windows, iOS, and Android apps
- Field sales, branches, and in-person
- Contact centers, IVR, and Chat
Measure and Optimize Customer Service Experiences
With the FICX digital experience platform, you have access to real-time reporting and customer analytics. Examine every digital touchpoint across all your digital customer service channels.
- Maximize customer satisfaction and completion rates and fix problem areas
- Compare performance of each digital interaction for real-world customer feedback.
- Test new customer behavior flows to continuously improve the customer experience
- Compare digital customer experience across channels and drive users to your best