DIGITAL CX FOR BANKING
Accelerate Banking Innovation with No-Code CX Automation
Digitize and automate any banking process or service without developers, in a fraction of the time. Choose the FICX No-Code Digital Automation Platform to fill digital gaps, reduce sales abandonment, lower service costs, and make customers happy.
AS SEEN IN
The Most Agile Way to Deliver Digital CX for Banking
Keeping up with customers and competitors requires banking technology that can conform
to your business and solve your precise financial services challenges – whether that means a new digital mortgage app or a simple opt-in for paperless statements.
Frictionless Digital Banking Anywhere You Engage Customers
Provide secure Digital CX whenever your customers want it. Deliver a single, consistent digital customer service experience everywhere — online, at the call center and in the branch.
Digital Self Service
Prevent thousands of contact center calls where users only want simple things like balance information. Get them answers faster, and focus your agents on value-added engagements.
Save your agents time and prevent transcription errors with processes that collect critical information through customer data entry. Dramatically boost first-call resolution.
In a Branch
Transform in-person experience by replacing paper and pdf applications/change requests with simple digital forms. Dramatically boost customer and employee satisfaction.
Transform customer experiences, improve customer relationships, lower service costs, and unite customer data across channels and platforms. Automate manual processes and deliver true omnichannel banking experiences that customers appreciate and prefer.
Digitize and Automate Any Process
The versatile FICX Platform makes it easy for anyone to automate and digitize any process and make it available to consumers in all digital channels. Empower customers with “no-code” self-service experiences that exceed every customer expectation.
Everything You Need to Deliver the Digital Experience Your Customers Deserve
Drive customers to adopt mobile banking by deploying the core capabilities in more channels – at the call center, in customer communications, and on the web. Make mobile adoption soar.
End financial institution call center calls requesting balances. Create a mini app that diverts support calls by answering common questions without costly and time-consuming agent assistance.
Easily accept PCI-compliant payments from customers. Provide minimum payment due, collect payments, and enroll in payment plans quickly, in self-service or when speaking with agents.
No more emailing PDFs for wet or electronic signatures! Leverage built-in FICX e-sign tools or bring your existing third-party solution and incorporate it into an automated customer experience that takes days out of a process.
Create a better customer banking experience by enabling callers to establish verified identity quickly using real-time, AI-driven solutions. Offer time-saving ways to authenticate customers that reduce friction and handle times.
Deliver and collect consent and legal acknowledgements in real time via self-service and when working with agents. Meet client needs instantly within your digital experience without waiting for static PDFs to be sent over email.
Give users the option to perform many account management tasks at the time and in the channel of their choosing. Build and deliver mini-apps and provide clarity without human intervention.
Simplify sign-up and service enrollment at opportune moments in the customer journey. Offer one-click enrollment to boost satisfaction while lowering paperless enrollment acquisition costs.
Deflect low-value calls with digital self-service. Enable IVR to push customers to an effortless digital experience based on audio selections. Improve call containment and satisfaction.