DIGITAL SELF-SERVICE FOR CALL DEFLECTION
Deflect Millions Of Calls With No-Code Digital Self-Service
Create digital self-service experiences 10X faster than with custom development. With the FICX No-Code CX Platform, you can build, integrate and deploy digital CX in days, not months. Prevent unnecessary calls, take pressure off your agents, and dramatically reduce costs.
Build Digital Self-Service Experiences For Any Use Case
Use native capabilities like intelligent forms, autofill, document sharing, file upload, esign, video chat, and more. Or bring your existing solutions.
Maximize Digital Adoption with Omnichannel
Customers access digital self-service experiences with a simple link or web service. Deliver links on your website, app, customer portal, and retail to maximize digital adoption. You can even integrate processes into IVR and chatbots for last-mile call deflection.
Connect With Existing Systems - No Rip-and-Replace
FICX experiences adapt to your existing systems and processes. There’s no need to change platforms or steps. Pre-built and API connections eliminate long development cycles and enhance security.
Transform Contact Center Engagements
FICX experiences can also be deployed in the contact center to simplify agent tasks with intuitive workflows, screen sharing, and more. Boost first call resolution (FCR) and minimize average handle time (AHT) by filling CX gaps without changing your cCaaS.