Digital Self-Service
Digital Self-Service Processes and Apps Made Easy to Build and Deploy
Use the FICX Platform to create outstanding self-service experiences that empower customers while they dramatically reduce support costs
Customers love self-service solutions if they are intuitive and available wherever they interact with your brand. The FICX Platform makes it easy for your team to build digital self-service experiences that customers prefer to often frustrating and costly support calls and retail visits.
It’s Time to Adopt Digital Self-Service Everywhere
With the FICX Platform, anyone on your team can build, test, and implement customer self-service experiences that help users find answers without costly human intervention.
- No-code platform to build apps for every stage of the customer journey
- Use pre-built customer service workflows, form templates, and data integrations
- Integrate form logic, intelligent form fill, dynamic pdf builder, e-sign, and more
- Create digital self-service solutions for any user experience and brand relationship
Easy-to-Use Customer Self-Service App Solution
Drag and drop elements and make adjustments on the fly. Create customer support experiences that they can use in any channel, or on a self-service customer portal.
- Use rich media, video collaboration, chat, and more to ensure customer satisfaction
- Pre-populate forms with information that makes apps easier and more efficient
- Employ data visualization as part of your comprehensive self-service strategy
- Optimize digital customer care for retention and profitable customer relationships
Easily Connect to Your Existing Data Tools and Platforms
FICX integrates with any data and digital service tools. We offer both pre-built integrations and an expert team to adapt FICX to any data infrastructure — even to homegrown tool sets.
- CRM: Salesforce CRM, Microsoft Dynamics, Adobe/Marketo, More
- Ticketing: Zendesk, Freshdesk, Agile CRM, More
- Call Center Software: NICE inContact, Five9, Ring Central, More
- Automation: ServiceNow, SAP, Salesforce, More
Improve Customer Experience with the Digital Channel
Automate common tasks with digital self-service tools and applications. Leverage self-service technology to reduce strains on your sales and support organizations and boost cost savings.
- Give customers instant access to balance inquiries, application status, and more
- Leverage customer’s smartphone for document distribution, legal, and esignature
- Free up support agents for complex challenges that actually require their expertise
- Leverage customer self-service and automation to get users what they need faster
Deploy Digital Self-Service Solutions Everywhere
With FICX, you can build no-code digital customer service apps to drive experience and efficiency in every customer channel and touchpoint. Deliver enhanced functionality to all customer-facing paths and unite all your customer data.
- Websites and online platforms
- Windows, iOS, and Android Apps
- Field sales and at retail
- Contact centers, IVR, and Chat
Powerful Digital Self-Service Analytics
With the FICX digital experience platform, you have constant access to real-time reporting and customer analytics. Examine every digital touchpoint and optimize performance on the metrics that matter to you.
- Pinpoint digital self-service problem areas and optimize your processes
- Test new ideas to maximize adoption of digital self-service experiences
- Test new customer behavior flows to continuously improve the customer experience
- Compare digital self-service adoption and drive users to your best channels