DIGITAL SELF-SERVICE TO REPLACE PAPER/PDFs
Turn Paper Forms And PDFs Into Digital Experiences Customers Love
PDFs were a process revelation when they were invented in 1993. They helped companies take the first step away from paper. But they don’t deliver the seamless experience digital-savvy customers demand today. With the FICX No-Code CX Platform, you can replace PDF forms and documents with frictionless digital journeys they can access anywhere, any time.
No Downloads, No Printing, No Scanning, No Manual Data Processing
Transform PDF and paper-based processes with intelligent forms. Don’t burden customers with cumbersome documents to complete. Deliver fast, interactive experiences that accelerate and automate customer work. Take advantage of powerful FICX capabilities to create the ideal customer experience.
Prefill forms with known customer information for a more satisfying streamlined customer experience.
Ensure data accuracy at the point of collection. Help customers enter correct information from the start.
Easily structure data flow to company systems to ensure information is timely, accurate, and actionable.
Fully compliant with privacy guidelines and stringent security protocols. PCI, HIPAA, GDPR, CCPA.
Automatically create valuable documents for delivery to customers in real-time via email or short links.
Easily enable customers to up-load documents, photos and other media to automate process steps.
Collect customer signatures immediately as part of your digital self-service customer forms and workflows.
Adjust forms and processes in real-time based on pre-determined customer characteristics or new data submissions.
Two-way data sharing ensures that your internal systems are always up-to-date with the latest information.
Deliver Your New Forms in Any Channel
Maximize self-service adoption by making dynamic digital forms accessible across every customer touchpoint. Invite customers to complete digital forms by sending a secure link over SMS, chat, email or push notification. Easily embed a link on your website, portal or app – even deflect calls by incorporating SMS links into your IVR and call center workflows.
Innovate On Top of Your Legacy Systems. No Rip-and-replace
FICX is channel- and platform-agnostic. We don’t replace your website, app, CRM or contact center management solution. Instead, our API-first platform seamlessly integrates with existing infrastructure and technology. Deliver modern, digital customer experiences on top of legacy systems and data without complex and expensive platform migrations.
Slash Abandonment and Boost Customer Satisfaction Ratings
Digital self-service experiences dramatically accelerate completion times and maximize completion rates. Empower sales and service teams to reach their goals more easily. Keep your customer service reps happy and productive by giving them the tools they need to deliver standout service every time.