Amazing digital self-service, without the dev time

A faster, more flexible way to build Digital Self Service

Build apps with no code
Use pre-built, customizable templates and easy drag-and-drop tools to make beautiful customer experiences in minutes
Design any workflow
Create intuitive digital journeys aligned to your internal processes. Easily incorporate e-sign, file upload, dynamic content, and more
Connect to any API
Drastically reduce the time and complexity involved in integrating with your existing CRM, ERP, cCaaS, IVR and Service platforms
Deploy to any channel
Deliver experiences everywhere customers engage: website, portals, chat, apps, visual IVR, SMS, and stores/branches

Great self-service = great results

Agents delivering digital customer service daily

Pages of paper saved with digital contracts and agreements

Inbound calls diverted to digital self-service

When customers struggle, your business does too

Start launching digital self-service apps fast

No more months-long development cycles that tax your dev team. Build, connect, and deploy great customer experiences in days.

Elevate and automate your customer care

Accelerate your digital CX roadmap and cut support costs with great experiences that speed customer resolution and boost satisfaction

Streamline the path to conversion and close

Build engaging apps that prequalify prospects, guide customers to the best solutions, and speed new customer onboarding

See how easy it is to build great self-service

What can I build with FICX?

Divert inbound calls from IVR to digital self-service with easy visual options

Empower agents with sharable digital experiences that cut costs and AHT

Replace slow, outdated PDFs and paper processes with easy-to-use forms

Easily build and embed the digital self-service capabilities customers need

Deflect high-cost call center interactions to low-cost digital self-service

Automate your most critical multi-step customer journeys and internal processes

Anticipate and respond to needs based on real-time actions, events, and data

Create self-service, PCI-compliant payment and billing workflows for customers

Close deals with automated quotes, pre-qualification, build your plan/car tools, etc.

Don’t Take Our Word For It

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FICX helped AT&T innovate during the pandemic to rapidly respond to new customer needs and market realities. Since then we’ve continued to find new ways to remove friction from our customer experience. Now we’re more nimble and better positioned to deliver customers the seamless digital experiences they deserve.

David C Williams

Assistant VP, Automation

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Hear what our clients have to say

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"FICX allows us to quickly address customer pain points with easy-to-use digital self-service options that cut support costs and increase customer satisfaction."

David Williams
Vice President, Automation, AT&T

"FICX powers our Visual Call Center, giving customers the option to self-serve via SMS. 400,000 customers now choose self-service monthly, and the figure continues to climb."

Anca Radu
Product Manager, eCommerce, BT

"FICX has enabled MOST Technologies and our clients to shorten development time by 90% for digital collaboration experiences between customers and agents."

Omry Genossar
Vice President, Products, MOST Technologies
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Want to see more? No problem.

Pick a time for a demo or create a free account with just your email.