A faster, more flexible way to build Digital Self Service
Great self-service = great results
- 40k
Agents delivering digital customer service daily
- 10M+
Pages of paper saved with digital contracts and agreements
- 50%+
Inbound calls diverted to digital self-service
When customers struggle, your business does too
Start launching digital self-service apps fast
No more months-long development cycles that tax your dev team. Build, connect, and deploy great customer experiences in days.
Elevate and automate your customer care
Accelerate your digital CX roadmap and cut support costs with great experiences that speed customer resolution and boost satisfaction
Streamline the path to conversion and close
Build engaging apps that prequalify prospects, guide customers to the best solutions, and speed new customer onboarding
What can I build with FICX?
Divert inbound calls from IVR to digital self-service with easy visual options
Empower agents with sharable digital experiences that cut costs and AHT
Replace slow, outdated PDFs and paper processes with easy-to-use forms
Easily build and embed the digital self-service capabilities customers need
Deflect high-cost call center interactions to low-cost digital self-service
Automate your most critical multi-step customer journeys and internal processes
Anticipate and respond to needs based on real-time actions, events, and data
Create self-service, PCI-compliant payment and billing workflows for customers
Close deals with automated quotes, pre-qualification, build your plan/car tools, etc.
Don’t Take Our Word For It
FICX helped AT&T innovate during the pandemic to rapidly respond to new customer needs and market realities. Since then we’ve continued to find new ways to remove friction from our customer experience. Now we’re more nimble and better positioned to deliver customers the seamless digital experiences they deserve.
David C Williams
Assistant VP, Automation
Hear what our clients have to say
"FICX allows us to quickly address customer pain points with easy-to-use digital self-service options that cut support costs and increase customer satisfaction."
"FICX powers our Visual Call Center, giving customers the option to self-serve via SMS. 400,000 customers now choose self-service monthly, and the figure continues to climb."
"FICX has enabled MOST Technologies and our clients to shorten development time by 90% for digital collaboration experiences between customers and agents."
