FICX for

Visual IVR

Optimize your call center by deflecting inbound
calls to digital self-service. Cut call volumes and
costs while elevating your call center experience.

Call center, meet digital self-service.
You guys are gonna make a great team.

Divert inbound calls to lighten the load

Develop, integrate, and deploy powerful omnichannel experiences in days instead of months.

Fast, secure digital options over IVR

Develop, integrate, and deploy powerful omnichannel experiences in days instead of months.

Increase digital adoption & usage

Develop, integrate, and deploy powerful omnichannel experiences in days instead of months.

See how easy it is to self-serve with FICX

Great self-service = great results

API requests per day, peaking at 13,000 requests a second.

API requests per day, peaking at 13,000 requests a second.

API requests per day, peaking at 13,000 requests a second.

Quickly launch visual experiences that divert up to 90% of calls.

Deflect any type of call
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Build UI in no-code
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Automate low value calls
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Integrate any IVR or API
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Seamlessly integrate digital
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Don’t Take Our Word For It

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FICX helped AT&T innovate during the pandemic to rapidly respond to new customer needs and market realities. Since then we’ve continued to find new ways to remove friction from our customer experience. Now we’re more nimble and better positioned to deliver customers the seamless digital experiences they deserve.

David C Williams

Assistant VP, Automation

See how easy it is to build with FICX