SELF SERVICE IVR
Visual IVR Software
Deflect more calls with visual experience options in your existing IVR menus. Redirect low-value inquiries to inexpensive self-service experiences they prefer to costly agent calls. Build visual ivr self service apps in minutes!
A faster, more flexible way to create Visual IVR self-service
Great self service = great results
- 40k
Agents delivering digital customer service daily
- 10M+
- 50%+
Inbound calls diverted to digital self-service
Your Mobile callers want more than a “landline” experience
Lower call volumes and costs
Extend your contact center automation strategy without months-long development cycles. Quickly build, connect, and deploy great visual experiences that seamlessly integrate with your existing IVR solution.
Let customers self-serve instantly
The FICX visual IVR solution accelerates your digital CX roadmap and cuts support costs with great experiences that speed customer resolution and boost satisfaction.
Increase digital usage, even among “digital dodgers”
Build engaging visual IVR customer service apps that prequalify prospects, guide customers to the best solutions, and speed customer onboarding without the need to speak with agents.
What can I build with FICX Visual IVR software?
Divert inbound calls from IVR to digital self-service with easy visual options
Empower agents with sharable digital experiences that cut costs and AHT
Replace slow, outdated PDFs and paper processes with easy-to-use forms
Easily build and embed the digital self-service capabilities customers need
Deflect high-cost call center interactions to low-cost digital self-service
Automate your most critical multi-step customer journeys and internal processes
Anticipate and reespond to needs based on real-time actions, events, and data
Create self-service, PCI-compliant payment and billing workflows for customers
Close deals with automated quotes, pre-qualification, build your plan/car, etc.
Hear what our clients have to say
"FICX allows us to quickly address customer pain points with easy-to-use digital self-service options that cut support costs and increase customer satisfaction."
"FICX powers our Visual Call Center, giving customers the option to self-serve via SMS. 400,000 customers now choose self-service monthly, and the figure continues to climb."
"FICX has enabled MOST Technologies and our clients to shorten development time by 90% for digital collaboration experiences between customers and agents."
