Visual IVR Software

Deflect more calls with visual experience options in your existing IVR menus. Redirect low-value inquiries to inexpensive self-service experiences they prefer to costly agent calls. Build visual ivr self service apps in minutes!

A faster, more flexible way to create Visual IVR self-service

Integrate with your existing IVR
Give customers a visual self service option in your existing IVR menus. Works with any IVR platform so there's no rip and replace
Build visual flows without coding
Use pre-built, customizable templates and easy drag-and-drop tools to make beautiful customer experiences in minutes with our powerful visual ivr software
Digitize and divert any call type
Create a digital self-service workflow for any customer need. Easily incorporate e-sign, file upload, dynamic content, and more
Easily connect any data or API
Use pre-built API-based integrations to connect experiences to your existing CRM, ERP, cCaaS and IVR customer service platform

Great self service = great results

Agents delivering digital customer service daily

Pages of paper saved with digital closing

Inbound calls diverted to digital self-service

Your Mobile callers want more than a “landline” experience

Lower call volumes and costs

Extend your contact center automation strategy without  months-long development cycles. Quickly build, connect, and deploy great visual experiences that seamlessly integrate with your existing IVR solution.

Let customers self-serve instantly

The FICX visual IVR solution accelerates your digital CX roadmap and cuts support costs with great experiences that speed customer resolution and boost satisfaction.

Increase digital usage, even among “digital dodgers”

Build engaging visual IVR customer service apps that prequalify prospects, guide customers to the best solutions, and speed customer onboarding without the need to speak with agents.

See how easy it is to build great self-service

What can I build with FICX Visual IVR software?

Divert inbound calls from IVR to digital self-service with easy visual options

Empower agents with sharable digital experiences that cut costs and AHT

Replace slow, outdated PDFs and paper processes with easy-to-use forms

Easily build and embed the digital self-service capabilities customers need

Deflect high-cost call center interactions to low-cost digital self-service

Automate your most critical multi-step customer journeys and internal processes

Anticipate and reespond to needs based on real-time actions, events, and data

Create self-service, PCI-compliant payment and billing workflows for customers

Close deals with automated quotes, pre-qualification, build your plan/car, etc.

Hear what our clients have to say

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"FICX allows us to quickly address customer pain points with easy-to-use digital self-service options that cut support costs and increase customer satisfaction."

David Williams
Vice President, Automation, AT&T

"FICX powers our Visual Call Center, giving customers the option to self-serve via SMS. 400,000 customers now choose self-service monthly, and the figure continues to climb."

Anca Radu
Product Manager, eCommerce, BT

"FICX has enabled MOST Technologies and our clients to shorten development time by 90% for digital collaboration experiences between customers and agents."

Omry Genossar
Vice President, Products, MOST Technologies

Want to see more? No problem.

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