Automate Sales and Service with Digital CX
Digitize and automate broken customer journeys to convert more sales, increase efficiency and grow customer loyalty.
CX AUTOMATION
Automate Any Customer Process
Build digital experiences that automate key customer workflows. Eliminate the points of friction in your CX leading to purchase abandonment, high costs and low satisfaction.
NO-CODE CX
Deliver CX Innovation Faster
No-code CX empowers you to dramatically accelerates the pace of digital innovation. Deliver solutions in weeks to stay ahead of the competition and customer expectations.
FICX helped AT&T innovate during the pandemic to rapidly respond to new customer needs and market realities. Since then we've continued to find new ways to remove friction from our customer experience. Now we're more nimble and better positioned to deliver customers the seamless digital experiences they deserve.
ANY TOUCHPOINT
Build Once, Automate CX Anywhere
Digital automation designed for all the channels you engage customers in. Deliver a consistent, seamless digital experience in any self-serve or agent-assisted channel. Digital CX processes can be deployed across:
DESIGN & DEV SERVICES
Digital That's Turnkey, Without Stressing IT
For complex and high stakes deployments, our CX experts will deep dive your business, architecture and operations to develop an end-to-end digital process perfectly aligned to your existing workflow.