Automate CX Anywhere in the Customer Journey
Deliver customers a consistent, seamless digital experience on the web, in an app, in the contact center or in brick and mortar.
Boost Digital Self-Service on the Web
Easily add seamless customer processes to any web property. Embed workflows into your website and customer portals to maximize efficiency and increase self-service.
Add Digital Processes
to Your Customer Apps
Enhance existing mobile and web apps with our lightweight and highly secure SDK. Leverage existing app assets in new channels or embed FICX workflows into your existing apps.
Improve Bot Success
Rates With Digital CX
Help customers complete complex tasks originating the Bot channel by pushing to a digital workflow. Expand service quality, boost success rates and address points of customer frustration.
Deflect Inbound Calls
to Digital Self-Service
Enhance self-service and call deflection by embedding digital workflows in IVR. Trigger an SMS invitation to complete a process digitally. Increase call containment and customer satisfaction.
Live Sales & Service
Empower agents to send workflows directly to callers during voice and chat interactions. Collaborate in real-time to accomplish complex tasks quickly or allow customers to complete later at their convenience.
STORE OR BRANCH
Optimize Your Retail Experience with Digital
Enrich brick-and-mortar and field sales effectiveness by delivering workflows directly to customers during in-person interactions. Improve service efficiency and sales conversion.