AUTOMATED WORKFLOW SOFTWARE
Workflow Automation
Easily digitize & automate slow, expensive, error-prone customer processes. Our customer service management software creates workflow forms that speed customers to goals and boost satisfaction.
Transform relationships with FICX automation workflow software
Turn broken experiences into digital journeys that build loyalty
With FICX workflow forms you create intuitive digital customer experiences that eliminate manual steps, speed process completion, and boost customer satisfaction.
Build and launch processes in days, not weeks or months
With FICX automation workflow software, there’s no need to wait for coding resources or the dev queue. Create, connect, and deploy experiences 10X faster than custom development.
Ensure complete and accurate data and outstanding security
FICX digital form software ensures customers provide all necessary information, eliminate frustrating delays and errors. Our solutions are fully compliant with PCI, HIPAA, GDPR, and CCPA.
Great self service = great results
- 40k
Agents delivering digital customer service daily
- 10M+
- 50%+
Inbound calls diverted to digital self-service
Workflow automation platform for higher success rates and CSAT
What can I build with FICX?
Divert inbound calls from IVR to digital self-service with easy visual options
Empower agents with sharable digital experiences that cut costs and AHT
Replace slow, outdated PDFs and paper processes with easy-to-use forms
Easily build and embed the digital self-service capabilities customers need
Deflect high-cost call center interactions to low-cost digital self-service
Automate your most critical multi-step customer journeys and internal processes
Anticipate and reespond to needs based on real-time actions, events, and data
Create self-service, PCI-compliant payment and billing workflows for customers
Close deals with automated quotes, pre-qualification, build your plan/car, etc.
Hear what our clients have to say
"FICX allows us to quickly address customer pain points with easy-to-use digital self-service options that cut support costs and increase customer satisfaction."
"FICX powers our Visual Call Center, giving customers the option to self-serve via SMS. 400,000 customers now choose self-service monthly, and the figure continues to climb."
"FICX has enabled MOST Technologies and our clients to shorten development time by 90% for digital collaboration experiences between customers and agents."
Want to see more? No problem.
Pick a time for a demo or create a free account with just your email.