Workflow Automation

Easily digitize & automate slow, expensive, error-prone customer processes. Our customer service management software creates workflow forms that speed customers to goals and boost satisfaction.

Transform relationships with FICX automation workflow software

Turn broken experiences into digital journeys that build loyalty

With FICX workflow forms you create intuitive digital customer experiences that eliminate manual steps, speed process completion, and boost customer satisfaction.

Build and launch processes in days, not weeks or months

With FICX automation workflow software, there’s no need to wait for coding resources or the dev queue. Create, connect, and deploy experiences 10X faster than custom development.

Ensure complete and accurate data and outstanding security

FICX digital form software ensures customers provide all necessary information, eliminate frustrating delays and errors. Our solutions are fully compliant with PCI, HIPAA, GDPR, and CCPA. 

Great self service = great results

Agents delivering digital customer service daily

Pages of paper saved with digital closing

Inbound calls diverted to digital self-service

Quickly automate any customer process
Replace slow, manual workflows with easy-to-use digital forms. Improve data accuracy and eliminate the costs of transcription.
Build any experience without coding
Speed development with pre-built, customizable templates and native solutions for forms, payments, dynamic logic, image upload, e-signature, and more.
Deliver data to and from any platform
Leverage our API gateway to create integrations that link experiences to your existing CRM, ERP, cCaaS and IVR customer service platform.
Align journeys to your business processes
Continue to leverage your existing internal processes. Use FICX to structure customer-provided data and automate manual internal steps.

Workflow automation platform for higher success rates and CSAT

See how easy it is to build great self-service

What can I build with FICX?

Divert inbound calls from IVR to digital self-service with easy visual options

Empower agents with sharable digital experiences that cut costs and AHT

Replace slow, outdated PDFs and paper processes with easy-to-use forms

Easily build and embed the digital self-service capabilities customers need

Deflect high-cost call center interactions to low-cost digital self-service

Automate your most critical multi-step customer journeys and internal processes

Anticipate and reespond to needs based on real-time actions, events, and data

Create self-service, PCI-compliant payment and billing workflows for customers

Close deals with automated quotes, pre-qualification, build your plan/car, etc.

Hear what our clients have to say

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"FICX allows us to quickly address customer pain points with easy-to-use digital self-service options that cut support costs and increase customer satisfaction."

David Williams
Vice President, Automation, AT&T

"FICX powers our Visual Call Center, giving customers the option to self-serve via SMS. 400,000 customers now choose self-service monthly, and the figure continues to climb."

Anca Radu
Product Manager, eCommerce, BT

"FICX has enabled MOST Technologies and our clients to shorten development time by 90% for digital collaboration experiences between customers and agents."

Omry Genossar
Vice President, Products, MOST Technologies

Want to see more? No problem.

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