Customer Service Automation
Customer Service Automation Made Faster and Easier
Empower your customers to find information and complete common tasks with the FICX Customer Experience Platform
Digital has created enormous opportunities for customer service teams to divert phone calls and service visits using self-service processes and apps. With FICX, you can create these powerful automations without IT resources or lengthy dev cycles.
Intelligent CX Automation Tools
Build, test, and implement automated customer service experiences using our versatile, no-code platform. FICX gives you everything you need to automate any customer process.
- No-code platform means anyone can build and deploy forms and processes
- Use pre-designed customer service workflows, templates, and data integrations
- Integrate form logic, auto form fill, e-sign, and more for intelligent automation
- Create game-changing processes and forms in hours or days, not weeks or months
Intuitive App and Process Builders
With FICX, CX leaders and their teams can choose and add form elements for their automated processes. Pre-developed customer support workflows make it fast and easy. Customize these flows to perfectly address your interaction needs.
- Incorporate rich media, video, chat, and more so you can exceed customer expectations
- Pre-populate automation forms and streamline business processes for customers
- Enhance your customer-facing process automation apps with rich data visualization
- Optimize workflows to deliver better customer experience and drive customer loyalty
Connect to Existing Customer Data Tools and Platforms
FICX empowers CX professionals to integrate their automation tools with any data, digital service, and customer activation tools. Leverage pre-built integrations to build contact center automation and other apps quickly and easily.
- CRM: Salesforce CRM, Microsoft Dynamics, Adobe/Marketo, More
- Ticketing: Zendesk, Freshdesk, Agile CRM, More
- Contact Center Software: NICE inContact, Five9, Ring Central, More
- Automation: ServiceNow, SAP, Salesforce, More
Improve Customer Experience with the Digital Channel
Simplify common customer interactions with digital self-service tools and applications. Build apps that replace any manual process and drive cost savings as you reduce pressure on your human support teams.
- Divert unnecessary support calls, balance requests, application inquiries, and billing
- Leverage customer smartphones for document distribution and secure esignature
- Automation technology replaces thousands of low-value call inquiries with digital tools
- Customer experience automation delivers all the data and information users need
Apply Customer Service Automation Anywhere
Help your customers accomplish key tasks more quickly and easily, wherever they choose to interact with your brand. With robotic process automation from FICX, you will extend your marketing automation initiatives to all your customer experience touchpoints.
- Websites and online platforms
- Windows, iOS, and Android Apps
- Field sales, at retail, via live chat, and through contact centers
- IVR, conversational AI, and chatbots/virtual assistants
Action Powerful Process Analytics
Get real-time insights on the effectiveness of your customer engagement processes and apps. Act on rich user insights to further optimize your processes.
- See how customer service automation delivers on your CX strategy
- Collect real-time customer feedback and gauge customer satisfaction
- Test customer behavior flows to continuously improve customer experience
- Compare adoption across touchpoints and drive users to your best channels